Privacy Policy

Introduction

EchoPinnacle SARL ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains what data we collect, how we use your information, and your rights regarding your personal data when you use our commercial kitchen equipment guidance services and visit our website.

Data Controller Information

EchoPinnacle SARL is the data controller for the personal data we process. You can contact us at privacy@echopinnacle.top or at our registered address: Avenue de la Liberté 37, 9142 Ettelbruck, Diekirch, Luxembourg. Our registration number is RCSB365214.

Data Collection

The data we collect includes personal information you provide directly to us, information collected automatically through your use of our website, and data from third-party sources. We collect the following types of personal data:

• Contact information (name, email address, phone number, business address)
• Business information (company name, business type, equipment requirements)
• Communication records (emails, consultation notes, service requests)
• Website usage data (IP address, browser information, pages visited, time spent)
• Cookie data and tracking information for analytics and marketing purposes
• Payment information when processing service fees

How We Use Your Information

We use your personal data for legitimate business purposes and with your consent where required. Specifically, we use of your data for the following purposes:

• Providing commercial kitchen equipment consultation services
• Communicating with you about your enquiries and service requests
• Processing payments and managing our business relationship
• Improving our services and website functionality
• Sending relevant industry updates and service information (with consent)
• Complying with legal obligations and regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, email service providers, and analytics platforms. These third parties are contractually bound to protect your data and use it only for the specified purposes.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Generally, we keep consultation records for up to 7 years for business and legal purposes. Website analytics data is typically retained for 26 months. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights

Under GDPR and applicable data protection laws, your rights include the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. You also have the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us at privacy@echopinnacle.top.

• Right to access your personal data and information about how we process it
• Right to rectification of inaccurate or incomplete personal data
• Right to erasure (right to be forgotten) in certain circumstances
• Right to restrict processing of your personal data
• Right to data portability for data you have provided to us
• Right to object to processing based on legitimate interests

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate within the EU, your data is primarily processed within the European Economic Area. If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are intended for businesses and we do not knowingly collect personal data from individuals under 16 years of age. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "last modified" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with the Luxembourg National Data Protection Commission (CNPD) if you believe we have not handled your personal data in accordance with applicable data protection laws. You can contact the CNPD at www.cnpd.lu or by post at 1, avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette, Luxembourg.